They've always done right by us, discounting where they can, fixing things the right way, and making it right if they couldn't the first time. We recently had a variable timing belt system replaced and it broke down the day after we got the vehicle back. They not only paid the towing company but also fixed the problem with additional parts at no extra charge. This is our shop and we love it.
Second visit- very different experience. I called ahead to make sure they weren't busy and had time to look at my car. I took time off work to go mid day. When I arrived, I was the only customer there. I told them my driver window power switch needed to be replaced. I waited 40 minutes and realized they hadn't even moved my car into the garage area. After an additional 20 min. they told me the problem was the power switch. They apologized and didn't charge me the $10 fee but wasted time off work cost me about 20x that amount. I wish they would've been honest I and told me everyone who can assess car window problem is going to be at lunch for an hour.
I cannot say.enough good things about this Firestone. I took my van to be serviced and when the tech was pulling it into the bay he heard clicking noises. They asked me if I had heard them and I said yes. For years I have had the car in the dealership and other automotive centers and nobody could find anything. They examined the axle and determined the cause. They couldn't believe I had been driving it like that because it could have locked up or caught on fire. The staff at this Firestone found my problem and fixed it. When they took it apart it was completely rusted. I could have had a serious wreck. I cannot give them a high enough rating. They are the GREATEST!!!!!!!
Great staff worked with me on my needs and saved me a lot of money on repairs I was told I need and after checking it out they told me I didn't. Honesty goes a long way in my book. Will definitely make the hour and a half trip for any future work I may need.
Haley was absolutely wonderful when I called and asked if my rental car was fixed yet. She had amazing customer service skills and went out of her way to make sure I was taken care of!
Firestone Complete Auto Care is a US Car Repair based in Hickory, North Carolina. Firestone Complete Auto Care is located at 1190 Lenoir Rhyne Blvd SE, Hickory, NC 28602, USA.
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