Stayed here 10/23-10/25/2017. The sheets had cigarettes burns in our non-smoking kind deluxe room. The room smelled very musty and they didn’t provide shampoo and conditioner, just a “conditioning shampoo”. While all of this was disturbing/disgusting, this wasn’t the worst. Upon leaving, i shook the sheets out to make sure we were forgetting anything, and found a small bug, after taking a picture and sending to my family who owns hotels, and googling, it was confirmed it was a bed bug. i confronted the front desk and she acted ignorant like there was no way I found that because room 114 has never had bed bugs before. I️ guess the woman was clueless that they travel from room to room quite easily. She said she would have to call pest control to confirm that It was a bed bug after googling and finding the exact same. Bug all over the internet. So I called Red Roof Inn Corporate Number.
I reserved 2 different rooms because there were no double beds available the first night. On the the second day, I checked out of my first room at 11 am, and asked when my second room would be available. The receptionist told me 2 pm. I came back at 3 pm, almost 4 pm, to check in to my second room, and none of the rooms have been cleaned. There were 3 people in front of me and one of them had to switch rooms because their room was not clean. This delayed my check in because the receptionist had to leave the office to go physically inspect which rooms were clean and which were not. I was upset at this point but remained neutral. It was not the receptionist's fault but I wish she knew what was going on. When I finally checked in, the receptionist told me that my room should be clean because she was "told" that it was. When I went up to the room, the housekeeper was still in the middle of cleaning it. As I patiently waited outside the room, the housekeeper rushed through the cleaning and quickly over sprayed it with air freshener as she walked out. I asked for extra clean towels since they only equipped it with two bath towels, and the housekeeper said that they did not have any more clean towels and to check back with the front in a couple of hours. I could still smell a strong odor in the room and am not sure if anything have been cleaned or if the linens were even refreshed. I will probably not stay here again.
Lot of trashy people here. Obvious drug dealing at the back part of the motel. Even though I put up the do not disturb sign, housekeeping knocked on the door anyway, and I said I'd be out at checkout time. An hour later someone calls the motel phone and hangs up when I answered, I'm sure it was housekeeping. I really don't need to be interrupted or rushed when I'm getting ready.
We've stayed at the Red Roof Inn-Hickory just about every year we come here and have always had a great experience. This was another great stay but I must say that we've never had such a problem with our room keys. Some would never work and others would work one or two times and then we had to go back to the office and get them fixed. It kept happening over and over for three days. Other than that and the problem getting to the hotel because of the Starbucks customers blocking the driveway entrance to the hotel, we had a great stay.
They were really accommodating and gave us extra pillows. The rooms were really clean and they had a bunch of extra items for us to use.
Red Roof Inn Hickory is a US Lodging based in Hickory, North Carolina. Red Roof Inn Hickory is located at 1184 Lenoir Rhyne Boulevard, Hickory, NC 28602, USA.
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