If zero stars were an option, I would pick it. For years I've been coming to Valley Hills to shop, mostly for shoes. This is about the 10th time I have tried Footaction, first in their new store. Needless to say I waited in front of the shoes I wanted for 20 mins and never got so much as a "Hey", "How are you?" Or "I'll be right with you" I am done with this store and I advise anyone else to just save your time.
Worst customer service ever. Will not be returning. Associate wouldn't even let me ask question before she rudely started shaking her head NO like she already knew what I was going to ask. Spent 100$ and wouldn't let me exchange shoes after I purchased. Exchange was all I wanted. I never even left the mall that day. It was literally 10 minutes later. And she started shaking her head at me when I walked back in. I will most definitely be taking my business to footlocker.
Got new shoes and when i changed my mind about the color haven't even worn them and when he checked them he couldn't because one was dirty. YOU SOLD ME A DIRTY SHOE WHEN AT FIRST YOU COULD HAVE CHECKED BOTH OF THEM NOT JUST ONE.
Needs more shoes I'm dissatisfied with the same shoes sell the old ones
Not The Best, I'm surprised I'm the first to post this. Everyone at my High School Discuss the Lack of Effort on Customer service. Honestly it seems as if they don't care unless you're buying something. Even when trying to buy something the young short sales lady seemed unmotivated until I repeated 3x's I wanted the 180$ Sneakers. So even I had problems trying to get their attention. I suggest going to Charlotte as I usually do.
Footaction is a US Shoe Store based in Hickory, North Carolina. Footaction is located at 1960 US-70, Hickory, NC 28602, USA.
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