I love my Dr and everyone is so nice
I was a patient for many years with them missed a appointment and they dropped me as a patient this is after I explained the situation with them that,it was out of my control they care nothing about there patients avoid this Drs office at all cost
This office was my primary care physician for my entire life before I️ switched last year at the recommendation of my father. I️ recently decided to go back after the office I️ switched to was booked up until December, and I️ was unable to refill my medication. They made me sit in the back room for an hour, just to come in and tell me they couldn’t see me anymore because I️ had willing left the practice. The nurse that had taken my information knew I️ was being seen at another office previously, so if this was their policy, I️ should’ve been made aware of this before being made to wait for an hour. Highly unprofessional.
Absolutely horrible customer service. Never can be seen, always booked up. They act like they do not even care at the front desk. Early this year they called me to tell me over the phone that my brain scan was abnormal but wouldn't tell me the actual results over the phone of why it was abnormal. Said I needed to come in but they were going to be closed for lunch and would have to come after they reopened. Seriously? Then I got sick and they couldn't get me in so I went to Urgent Care, they do blood work and find out my white blood count is extremely high and they tell me that they can't get me in because they are down providers and I probably need to get in to see someone else. Really...Absolutely horrible!!!
Springs Road Family Practice is a US Health facility based in Hickory, North Carolina. Springs Road Family Practice is located at 2359 Springs Rd NE, Hickory, NC 28601, USA.
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