We bought a $1700 "leather" sofa from the Hickory store. We loved our sales lady, who assured us that this sofa was very durable! When it's delivered the following week, our delivery guys were in and out in less than 2 minutes, because the cops were waiting outside for them! When they leave, we finally get a chance to look over the sofa, and we find multiple holes. I call customer service to report it, and she sends me an email to send the pictures to. I email the pictures to her, and she said someone would call within 24 hours. Never happened, so I call them. They tell me that they have the pictures and the Hickory store will call me to schedule pick up. This is after getting fed up with them and finally deciding to just pay the $79 pickup fee and 10% restocking fee. Totaling $300! Just to return the sofa!!!! So anyway, we go to the Hickory store, and they tell us that they don't know what we're talking about, and we need to call the 803#, again! So here it is Monday, and no one has contacted us. This is the worst customer service I have ever dealt with! I will never buy from them again, and I have made sure to let all of my friends and family know as well!
Wonderful service in Hickory. However, there was a mix up on invoice and since delivery was going to take 2 weeks I had to go to Rock Hill and pick up. I needed pieces ASAP. No problem for that...My issue is apparently you can't contact yourselves person you have to go through a call center and they will relay a message and someone will call me back when it's convenient. That doesn't work for me. I'm driving an hour and a 1/2 to pick up furniture and not sure if I'm gonna have an issue when I get there because of this mistake. Not happy. Will never purchase from them again. When I spend several thousand on something, I expect to be able to talk to them if I need to.
Found exactly what I wanted and at a great price! Manager and salesperson were very helpful! Highly recommend this store!
Awesome place to shop. Very friendly people and great deals .
ZERO ZERO ZERO stars. WORST CUSTOMER SERVICE AND HORRIBLE PEOPLE TO DEAL WITH. Picked up piece at distribution center and upon getting it home, it was used, yes used and a spring was broke and about to rip the material. They will not give any customer service and refuse to make this right in any way whatsoever. All I wanted was for them to pickup the defect and bring the new piece. I will tell EVERYONE WHO WILL LISTEN TO NEVER NEVER NEVER SHOP THIS COMPANY.
Ashley Homestore is a US Furniture Store based in Hickory, North Carolina. Ashley Homestore is located at 2201 US Highway 70 SE, Hickory, NC 28602, USA.
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