Special thanks to sales person Pat Avery for her SUPER CUSTOMER SERVICE. I feel very comfortable sending referrals there. Also special thanks to John Eaves and Charlie (service dept.) What a great staff.
Initial contact with sales person was Justin. He was nice, usual salesperson at the start. Looked at pics online as dealer 90 mins away from me. In picture looked like there was a scratch on dash and Justin said they would repair. It ended up being a huge crack on the whole dash which he never told me about--I had to see it myself. Justin and managers would not go lower than the price that was on the website--they said it was lowest they could go. After bringing the the used 4Runner back after having it checked out by mechanic, decided not to proceed with it. There was a large crack in dash that the dealer would not fix and a couple of minor things. This is the worst I have ever experienced in a dealership...the price on this SUV was lowered $1000 over night on the dealer site and Auto Trader and when Justin asked if we were taking it we told him of the lower price. Justin got ugly and rude and said "no way, prove it to me"! We said okay, and he said he didn't believe us and held the door open for us and said Goodbye! WOW!! Walked to car to leave and managers Chris and Andy came out behind us, to smooth things over. They tried, but damage was done. Too bad, as it really was a nice SUV.
Almost two years ago I purchased a used Tundra from this dealership. Recently I learned the hitch and rear bumper were in serious need of repair due to excessive rust. I reached out to the dealership to make them aware of my problem. Dennis contacted me almost immediately and offered to help me resolve the problem. To make a long story short, all the necessary repairs were made at a minimal cost to me. The technician that did the work, Ryan, also did an excellent job. The folks at Hickory were willing to go to great lengths to ensure I felt I was treated fairly and I sincerely appreciate their efforts.
After test driving a vehicle, the salesman’s calling to see how much the pay off on my auto loan was, and then checking out my car I was going to trade they come back to tell me I have no credit.. I can check my credit now on any app and find it through equifax or my loan company. Considering I do have a loan I make payments on monthly and it goes up every time I make a payment. But no, apparently my credit is “0”. He tells me it takes a while to “load” or before anyone other than me can see it. Fine, whatever, I wasn’t too upset. Upset because I had my heart set out on the vehicle but not so much that I couldn’t just walk out and go talk to my loan provider about getting approved for a larger loan. So I leave and within 30 minutes I received a notification that my credit score had dropped.. thanks for that, by the way. So my nonexistent credit score drops 4 points when Mike Johnson’s Toyota checks it but they can’t see it? Okay.
Be aware of what you get into. Sold me a car and told me to come back in 10 months and I could get a truck with no problem and even have lower payments. 10 months later and they will not honor that. Very dishonest and going to let owner know. Be Aware people this is a place that gives car dealers their bad reputation. Just thought I would add on to this after some research. Seems they tell you that you will earn loyalty cash toward your next purchase but what they don't tell you is that this is for service work. You have to go and see that you can get up to $2999.00 back to you for having service done at Toyota. All I can say is if you talk to Sean Van Horn be careful con artist. Don't appreciate being lied too and don't want anyone else to get screwed. Guess this is what you might call lawyer consultation time. Just be aware people.
Mike Johnson S Hickory Toyota is a US Car Dealer based in Hickory, North Carolina. Mike Johnson S Hickory Toyota is located at 435 US-70, Hickory, NC 28602, USA.
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